“Conflict is when we do not accept what actually is, and escape to something called an Ideal, the opposite of ‘what is’, then conflict is inevitable”
In business, there are ups and down. When the numbers are going south, invariably we end up asking tough questions that put us in a bit of bother. Not all business questions can be answered in binary.
Friction arises not only when the number goes south, but it could also be for any decision that affects other party or members of your team.
More often than not, there will be conflict in decision making while planning for the ideal solution. There are people who don’t want to be ideal but in that process become insane. Am not talking about them. 🙂
There are two sides to a coin. Decisions will have a positive and negative impact, depending on what and how you look and take things. A leader has to see that the taken decision has minimum negative impact. It is the responsibility of the leader to explain and put forth all the hard facts that caused such a decision. This brings to the main reason for any conflict.
A clear no-nonsense contextual communication signifies the intention of the person. Over communication is always better. Don’t assume anything. As the saying goes ‘Assumptions is the mother of all goof-ups’. Allow them to ask the question. The moment management thinks they have things ‘under control’ it means the things are going to be out of control. It’s simple and still complicated 🙂
It is easier to say management should over communicate. However, members should reciprocate by being a professional. Is it too much to ask for?
By the way, won’t life become dull and numb without conflicts? Embrace it.